Return and Refund Policy

Thank you for shopping at SneakerMask operated by SneakerMask. 

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sneaxon.
  • Service refers to the Website.
  • Website refers to Sneaxon, accessible from
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us

Your Order Cancellation Rights

You are entitled to cancel Your Order before the package is shipped without giving any reason for doing so.

The deadline for cancelling an Order is until the Order is still being made or processed and before the Order is shipped.

In order to exercise Your right, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which the Order is canceled. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Return for All Items Except Sneaxon Tracksuits

All sales are final and We do not except returns or issue any refunds. All of our products are made to order, except Sneaxon Tracksuits, hence personalized to Your liking and can not be returned once the sale is complete.

If You need adjustments to Your item once received, You can let Us know via email at and We will be happy to further customise items for You. 

We do except exchanges for different item/s for the same value.

We reserve the right to refuse returns of any merchandise in our sole discretion.

Under the EU rules 14 days return policy does not apply to goods made to order or clearly personalised which all of our goods are.

Conditions for Return of Sneaxon Tracksuits

The deadline for cancelling or returning an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods are in their original condition and not damaged

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:


C/Sant Benet 13 3-2

08870 Sitges, Barcelona


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: